Shipping company: We are shipping through DHL.

When you visit our website, you can select the country where you reside or wish to have your order delivered. Please choose the country where you would like your order to be delivered!

Shipping fees will be displayed in the local currency of the selected country. Additionally, free shipping is available when you purchase over the designated amount set for each country.

Orders placed by 9:00 AM (KST) on business days will begin shipping the same day.
Orders placed after 9:00 AM (KST) will be processed and shipped on the next business day.
Please note that shipments are not processed on weekends or public holidays in Korea.
For certain Korean holidays, we will provide advance notice regarding shipping schedules via popup notifications on our website.

Due to the nature of overseas delivery, it is difficult to inform you in advance of the delivery completion schedule. Please check the shipping status by checking the invoice number on My Page > Order Details.

You need to check with the shipping company about the shipping accident. If there is no courier movement two to three days after the delivery is stopped, please contact our customer service center.(However, it may take some time to confirm the parcel's whereabouts. Please refer to this and contact us.)

■ Payment method cannot be changed after order is completed. → If you wish to change the payment method, please cancel the entire order before delivery and re-order it. ■ The shipping fee for the order is calculated as a country-specific rate and added. → If the amount changes after checking your order, the additional amount will be the shipping fee.Please check the final payment amount and make the payment.

■ Refund before delivery → Pre-shipment status can be canceled directly through My Page. If direct cancellation is not possible, please forward your order number to Customer Service. → Your order will be fully refunded, and in the case of a card refund, it may take 7 to 14 days for the refund to be reflected on your credit/debit card.

■ For pre-shipment status, you can cancel directly through My Page.
→ Your order will be fully refunded, and in the case of a card refund, it may take 7 to 14 days for the refund to be reflected on your credit/debit card. ■ If direct cancellation is not possible, please forward the order number to the customer center. ■ If your order has been shipped today →Once the shipment has begun, cancellation is no longer possible. Please request a return after the shipment has been completed or denied receipt of the product.

■ You can change your address if it's in the pre-shipment state. Please contact our customer service center.

■ If the shipment has already started, the destination cannot be changed, please be aware of this when purchasing.

■ Option changes can only be made for the same product before delivery. → Option changes can only be made in the same product color and shoe size.
Please fill out the details below and contact us.
-Order Number :
-Options before the change :
-Options after the change :
■ If you want to change to another product, please cancel and repurchase it.
■ You cannot change or cancel the option after the delivery has started.

If you wish to exchange it, please fill out the form below and contact the customer center. -Order Number: -Product name: -Defective image:

Due to the nature of international shipping, it is difficult to exchange it, we're sorry we couldn't help you.

If you wish to return it, please fill out the form below and contact the customer center.
-Order Number:
-Product name:
-Defective image:

For international returns, the customer shall bear all expenses incurred upon return. (Return shipping fee + customs clearance fee)

① You need to pay the shipping fee in advance and arrange the return delivery using the courier you want.
② In the event of loss, delay, or delivery related issues during the return process, the sender is responsible for tracking and resolving the issue through the courier. We are not responsible for any lost deliveries.
③ Despite these return conditions, please contact us if you want to return the shipped product.

Items not listed on the global store have been discontinued and are no longer available for purchase. Thank you for your understanding.

The restock schedule is different for each product. Therefore, if you contact the customer center, we will check and inform you.

Each product details can be found on the product page > at the bottom right [PRODUCT DETAIL]. Please check the contents.

① All products currently on sale, including leather products, cannot be washed, and we recommend that you wipe them immediately in case of contamination.

② Other materials than leather :
Due to concerns about shape deformation, washing using a washing machine is also impossible, and if you must wash it due to contamination, please contact a laundry company specializing in bags to proceed with separate washing.

③ If the bag is wet :
As soon as you check, tap it with a dry towel to clean it well and dry it in a windy shade away from direct sunlight. (If the entire bag is flooded, it may be difficult to recover.)*Be careful of discoloration when exposed to direct sunlight and heat for a long time.

■ This is the offline store information that operates in Seoul and the suburbs. [Seongsu flagship store] -☎ : 070-7799-8310 -Open hours : 11:00 a.m to 8:00 p.m -Location : 19, Yeonmujin 11-gil, Seongdong-gu, Seoul [Seongsu Shoes flagship store]-☎ : 070-7778-7388 -Open hours : 11:00 a.m to 8:00 p.m -Location : 104 Yeonmumun-gil, Seongdong-gu, Seoul [The Hyundai Seoul] -☎ : 02-3277-0833 -Open hours : Monday to Thursday 10:30 a.m 8:00 p.m Friday~Sunday 10:30 a.m 8:30 p.m -Location :108, Yeouido-daero, Yeongdeungpo-gu, Seoul, B2F [Hyundai Department Store Pangyo] -☎ : 031-5170-2497 -Open hours :Monday ~ Friday : 10:30 a.m 8:00 p.m / Saturday ~ Sunday : 10:30 a.m 8:30 p.m(Same as department store hours) -Location : 20, 4th floor, Pangyo-ro 146beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do [Starfield Suwon] -☎ : 031-690-1467 -Open hours : Every day / 10:00 to 22:00 (Same as starfield store hours) -Location : 175 4th floor, Suseong-ro, Jangan-gu, Suwon-si, Gyeonggi-do ■ This is the offline store information operated in Busan [Shinsegae Department Store Centum City] -☎ : 051-745-1640 -Open hours :Monday to Thursday 10:30 a.m 8:00 p.m Friday~Sunday 10:30 a.m 8:30 p.m (Same as department store hours) -Location : 35, 4th floor, Centumnam-daero, Haeundae-gu, Busan [CONNECT HYUNDAI] -☎ : 051-667-1157-Open hours : Monday ~Sunday 10:30 - 21:00 (Same as the operating hours of Hyundai Connect H)-Location : 125 B1F, Beomil-ro, Dong-gu, Busan ■ We are not operating outside of the area, please keep that in mind!